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Attraction Tickets Direct Ireland Hotel Package Booking Conditions

    These Booking Conditions, together with our privacy policy and where your booking is made via our website, our website terms and conditions of use, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract for booking services with ATD Travel Services Ltd trading as Attraction Tickets Direct (“we” or “us”). Please read them carefully as they set out our respective rights and obligations. By making a booking, you agree to be bound by all of them. In these Booking Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. References to ‘hotel package’ in these conditions means the theme park ticket and hotel combination packages featured on our website at www.attractionticketsdirect.ie.

    You must be 18 years old at the time of booking and possess the legal capacity and authority to act and travel as the lead name on the booking. We will only deal with the lead name on the booking in all correspondence.

    We endeavour to ensure the accuracy of all the information and prices in our advertising material. However, occasionally changes and errors do arise and we reserve the right to correct them in such circumstances. You must check the current price and all other information relating to the hotel package that you wish to book before your booking is confirmed.

    1. Our agreement

    A binding agreement for your hotel package will come into existence between you and us when we issue a confirmation. Please check all details on the confirmation (or any other document issued) immediately on receipt. It may not be possible to make changes to your hotel package later so you should notify us of any inaccuracies in any documentation within ten days of our sending it out. It may harm your rights if you don’t.

    The suppliers whose services make up your hotel package make those supplies in accordance with their own terms and conditions which will also form part of your agreement with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.

    2. Payment

    When we accept your booking, you must make payment to us in the sum of €100 per booking; or if booking 8 weeks or less before departure, the full balance of the cost of your hotel package. In any event, the full balance is due no later than 8 weeks before departure. If we do not receive any payment due in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 7 below will become payable.

    3. Insurance

    It is a condition of our agreement that you are covered by adequate travel insurance for your hotel package. Such insurance as a minimum must cover your losses sustained as a result of cancellation, medical issues, and repatriation in the event of accident or illness. Details of a policy suitable to cover your hotel package are available by contacting insurango.com. If you choose to travel without adequate insurance cover, we will not be liable for any of your losses howsoever arising, in respect of which insurance cover would otherwise have been available.

    4. Special requests

    Special requests relating to your hotel package must be advised to us in writing at the time of booking. Whilst we will try to meet or arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. Special requests that have been noted on your confirmation or any other documentation do not amount to a promise to meet that request. A failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed.

    5. Disabilities and medical problems

    If you or any member of your party has any medical problem or disability which may affect your chosen hotel package, please provide us with full details before we confirm your booking so that we can try to advise you as to suitability. Acting reasonably, if we are unable to properly accommodate your needs, we will not confirm your booking and/or if you did not give us full details at the time of booking, we will treat it as cancelled by you when we become aware of these details.

    6. The price you pay

    All prices are quoted in Euros. The prices quoted, shown on our website and in supplementary promotional material, apply at the time of publication, but are subject to change without notice. The price of your arrangements will be confirmed on booking and once you have paid for your arrangements in full or paid a non-refundable deposit on a booking, the price of your arrangements is confirmed and will remain unchanged even if the prices on our website increase or decrease.

    However, we reserve the right to amend the price of your booking if there has been a pricing or system error. In this scenario, we will contact you when we become aware of the change or error to amend the price to the correct level. A full refund will be offered should you wish not to continue with your booking once the price has been corrected.

    7. Changes and cancellations by you

    If you wish to make any changes to your hotel package after it has been confirmed, including if you wish to cancel it, you must inform us in writing as soon as possible. Your notice requesting a change or cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it. We can’t guarantee that changes can be met, although we will do our best to assist.

    Up until 8 weeks prior to the commencement of your hotel booking you can cancel for free, or at any time, you can make one amendment to your booking free of charge. Since we incur costs in cancelling or changing your hotel package, additional changes and cancellations inside of 8 weeks will be subject to the charges set out below. Where we are unable to assist with making a requested change, and you do not wish to proceed with the original booking, we will treat this as a cancellation by you.

    With the exception of the lead passenger on the booking, if any member of your party is prevented from travelling, that person(s) may transfer their place to someone else (introduced by you and satisfying all the conditions applicable to the hotel package, including an agreement to these booking conditions) providing we are notified in writing not less than 7 days before departure and you meet all costs and charges incurred by us and/or incurred or imposed by our suppliers. If you are unable to find a replacement, cancellation charges as set out below will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services. Note that under no circumstances is it possible to change the lead passenger name on the booking.

    Charges in the event of a cancellation and amendments

    In the event of a cancellation, you will have to pay the applicable cancellation charges up to the maximum shown below (The cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges which are not refundable in the event of the person(s) to whom they apply cancelling) :-

    Number of days prior to the commencement of the hotel booking when written cancellation is received by us Charge imposed as a % of total
    57 days or more Cancel free of charge
    56-36 days 50%
    35-15 days 70%
    14 days or less 100%

    One amendment (at any time prior to departure)

    Additional amendments (at any time prior to departure)

    Free of charge
    (supplier charges may apply)

    Charged at €50 per change
    (supplier charges may apply)

    If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will deduct the cancellation charge(s) from any monies you have already paid to us.

    Charges in the event of a change

    You are allowed one change request free of charge. We cannot guarantee that we will be able to make this change for you, but we will do our best to assist.  In the event we can meet your requested change, we will not charge you for making this amendment however, you will have to pay any applicable rate changes or any other costs incurred by ourselves or our suppliers as a result of the change. If you require additional changes, in the event we can meet your requested change, you will have to pay €50 per change, as well as any applicable rate changes or any other costs incurred by ourselves or our suppliers.

    8. Changes and cancellations by us

    Pre-departures changes and cancellations

    Because we plan your hotel package many months in advance, in some circumstances we must reserve the right to make changes to and cancel it. However, we will not cancel your hotel package less than 84 days before you are due to depart, except for reasons of force majeure.

    Most changes will be minor (e.g. a change of accommodation to another of the same standard or classification), and while we will do our best to notify them to you as soon as reasonably possible before your departure, we will have no other liability to you in respect of them. Occasionally we may have to make a major change (e.g. a change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away) to your confirmed hotel package. If we have to make a major change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:

    i (for major changes) accepting the changed hotel package,
    ii having a refund of all monies paid; or
    iii accepting an offer of alternative hotel package of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).

    You must notify us of your choice within 7 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative hotel package.

    If we make a major change to or cancel your hotel package less than 84 days before departure, we will also offer you compensation if appropriate and reasonable in the circumstances. The compensation that we offer does not exclude you from claiming more if you are entitled to do so but we will not pay you compensation where:-

    i) we make a major change or cancel more than 84 days before departure;
    ii) we make a major change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care;

    We will not pay you compensation and the above options will not be available where:-

    i) we make a minor change;
    ii) we cancel as a result of your failure to make payment in accordance with these terms;
    iii) where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.

    Changes and cancellations after departure

    If we become unable to provide a significant proportion of your hotel package after you have departed, we will make alternative arrangements for you unless it is impossible to do so, or you choose not to accept them for good reasons. If appropriate in all the circumstances, we will also pay you reasonable compensation but if any such changes or cancellations are caused by "force majeure" (see below), we regret we will be unable to make any refunds, pay you compensation or meet any costs or expenses you incur as a result. The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any other expenses or losses you may incur as a result of any change or cancellation.

    9. Force Majeure

    Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned’s control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.

    10. Complaints

    If you experience a problem during your hotel package, please immediately inform the relevant supplier (e.g. your hotelier) so that they can take steps to put things right. You should also contact us by email on ask-us@attrationticketsdirect.ie.. If your complaint remains unresolved and you wish to complain further, please send formal written notice of your complaint to us within 28 days of the end of your hotel package, giving your booking reference and all other relevant information. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint, and could affect your rights under our agreement.

    ABTA: We are a Member of ABTA, membership numbers P7161/Y6452. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

    11. Your behaviour

    If in our opinion or in the opinion of any person in authority, your behaviour is causing or is likely to cause distress, danger, damage or annoyance to any third party or property, or to cause a delay or diversion to transportation, we reserve the right to terminate your hotel package immediately. In the event of such termination our responsibilities to you will cease and you will be required to leave your accommodation or other service immediately. We will have no further obligations to you and will not meet any expenses, costs or losses incurred as a result. You may also be required to pay for loss and/or damage caused by your actions directly to the applicable supplier prior to departure from the service. If you fail to do so, you will be responsible for meeting any claims and costs subsequently made against us as a result.

    12. Our Responsibilities

    (i) We accept responsibility as an “organiser” under the Package Travel, Package Holidays and Package Tours Regulations 1992. Subject to these booking conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you as set out on your confirmation, we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

    (ii) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-
    (a) the act(s) and/or omission(s) of the person(s) affected;
    (b) the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
    (c) unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
    (d) an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.

    (We may however provide you with assistance as is reasonable in the circumstances whilst you are away in the event you experience an injury or other material loss arising out of these circumstances.)

    (iii) We will not be responsible or pay you compensation:-
    a) for services or facilities which do not form part of our agreement or where they are not advertised by us. For example any excursion you book while away, or any service or facility which your hotel or any other supplier agrees to provide for you.
    b) for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your hotel package prior to them being confirmed, we could not have foreseen you would suffer or incur if we breached our contract with you; or that relate to any business.

    iv) Any compensation that is payable will be calculated taking into consideration all relevant factors for example (but not limited to):-
    (a) whether or not you have followed the complaints procedure as described in these conditions. It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
    (b) the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your hotel package.
    (c) when making any payment, we are entitled to deduct any money which you have received or are entitled to receive from any transport provider or hotelier for the complaint or claim in question.

    (Please also note that where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.)

    v) We limit our responsibility to you in the following situations:-

    (a) Luggage or personal possessions and money
    The maximum amount we will have to pay you in respect of any claim for loss of and/or damage to any luggage or personal possessions or money is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.

    (b) Claims not falling under (a) above and which don’t involve injury, illness or death
    The maximum amount we will have to pay you in respect of all claims not falling under (a) (Luggage or personal possessions and money) and which don’t involve injury, illness or death is twice the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your hotel package.

    13. Jurisdiction and applicable law

    These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.

    14. Financial security for hotel packages

    The Package Travel, Package Holidays and Package Tours Regulations 1992 require travel companies to provide security for the monies that consumers pay for certain types and combinations of travel arrangements booked with them and for consumers’ repatriation in the event of their insolvency. We provide this protection by way of a bond held by Great American International Insurance DAC and Hiscox Insurance Co Ltd. This means that in respect of all hotel packages, in the event of our insolvency, funds will be available to ensure that your hotel package can be provided as planned or if it can’t, you will receive a refund of the money you have paid for your hotel package. If you book anything other than a hotel package with us, your monies will not be financially protected. Please ask us for further details.

    15. Passport, Visa and Immigration Requirements and Health Formalities

    It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure. Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit www.passport.gov.uk.

    Special conditions apply for travel to the USA. All passengers must have individual machine readable passports, and an ESTA (electronic authorisation) if travelling without a visa. Please check www.usembassy.org.uk Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.

    We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.