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Terms and Conditions - Attraction Ticket Direct Ireland

    These Booking Conditions, together with our privacy policy and where your booking is made via our website, our website terms and conditions of use, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract for booking services with ATD Travel Services Ltd trading as Attraction Tickets Direct (“we” or “us”). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. References to ‘arrangements’ in these conditions means the experiences, excursions, activities, transfers, theme park tickets and any other services featured on our website at www.attractionticketsdirect.ie

    By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:

    1) He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
    2) He/she consents to our use of information in accordance with our Privacy Policy;
    3) He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.

    Special Note: We act only as an agent in respect of all sales of tickets taken or made for entrance to PortAventura and Disneyland Resort Paris. Contracts for the supply of these tickets will be with PortAventura and Disneyland Resort Paris directly in each case and the theme park’s terms and conditions will apply to your booking as well as our own. For PortAventura Terms and conditions click here. For Disneyland Resort Paris Terms and conditions click here. 

    Prices and Website descriptions

    We have no control over the arrangements that we feature on our websites. All details and descriptions in relation thereto are for guidance only.

    We endeavour to ensure that all the information and prices on our website are accurate, however occasionally changes and errors occur and we reserve the right to make changes to and correct errors in prices and other details in such circumstances.

    Price Policy

    All prices are quoted in €'s (Euros). The prices quoted, shown on our website, and in supplementary promotional material, apply at the time of publication however are subject to change without notice. The price of your arrangements will be confirmed on booking. Once you have paid for your arrangements in full or paid a deposit on a booking, the price of your arrangements is confirmed and will not increase.

    Price Match

    We will pay you any difference in the price of your attraction ticket if you find available to buy other than through us, the same arrangements as we have confirmed to you. This promise is subject to the terms and conditions detailed here.

    Payment and Confirmation

    When booking online, full payment is required at the time of booking and will be taken when you click the ‘authorise’ button. Upon receipt of full payment, we will issue a confirmation of booking via email.

    In respect of phone bookings only, and for customers travelling 4 weeks or more before the date the arrangements are due to commence, an optional deposit of 20% can be paid, with the balance paid 4 weeks prior to your departure date. If you are booking within 6 weeks of departure, full payment is due at time of booking.

    There is no charge when paying by Visa, AMEX (phone only), Mastercard or debit cards. Regrettably we cannot process Diners Cards or Laser Cards.

    Subject to availability, a contract as follows will exist as soon as we issue you with your confirmation email. A contract will exist between you and us for the supply of a ticket in the case of theme park bookings, or for the supply of experience, excursion or transfer arrangements as applicable in other cases. For bookings of PA and DLRP tickets, your contract for the supply of a ticket will be between you and PA or DLRP as applicable. It is your responsibility to check this confirmation email, and to urgently advise us if there are any errors or omissions. Your rights may be affected in relation to any matter arising as a result of such error or omission if you fail to do so. Alteration or cancellation of the booking by you once a confirmation of booking has been issued will be subject to the charges outlined in the ‘if you cancel your booking’ section below.

    All monies you pay to us for PA and DLRP bookings will be held on behalf of the supplier(s) concerned respectively.

    Your Tickets

    Following receipt of your full payment, and the issue of our confirmation, you will usually receive your tickets within 7 days. However, we reserve the right to despatch tickets up to 14 days prior to the date that your arrangements are due to take place. In these circumstances, we will keep you updated as to when you might receive them.

    We send real tickets for theme park bookings unless otherwise stated on the relevant product page. They have a high monetary value. You should treat them as you would your cash or passports and keep them safe at all times.

    It is your responsibility to provide a correct and suitable delivery address. We will not re-issue or replace tickets sent to an incorrect address supplied by you. After your tickets have been delivered to you, they are your responsibility and we will not issue replacements and we will not be liable should they be lost, damaged or stolen unless you have purchased our loss, damage, theft protection (see below).

    Please note that where we have arranged for you to collect your tickets at the gate of the attraction, you will be asked to provide photo ID to take receipt of your tickets.

    Customers outside of Ireland

    Attraction Tickets Direct can send tickets to European countries outside of Ireland although delivery may take up to 14 days. You must please select the 'Overseas Delivery' on our website priced at €25 per order.  Your order will then be posted for secure delivery via Fedex. Overseas Delivery does not apply for UK residents. We regret that we are unable to post tickets to any countries outside of Europe including the USA.

    Loss, damage, theft protection

    If you purchase our loss, damage, theft protection, the terms and conditions of that protection apply and these are:

    We will arrange for replacement of lost, damaged or stolen tickets:

    1) to be posted to you within 3 days if this occurs in Ireland
    2) to be picked up at guest services at the relevant attraction in the USA, if this occurs while on holiday. We will also provide you with a document with an emergency helpline number.

    If you change or cancel your booking

    If you need to make a change to or cancel your confirmed booking, you should contact us in writing via email to ask-us@attrationticketsdirect.ie.Any cancellation or amendment request will take effect on the day we receive it. Proof of posting is not proof of receipt.

    If you need to make a change to theme park tickets once you have received them (for example upgrading the number of days on your Disney tickets from 7 to 14), then you should contact us by telephone as soon as possible. You should also confirm your request by giving us notice in writing via email to ask-us@attrationticketsdirect.ie.

    All changes are subject to an administrative charge PLUS, in the case of changes to attraction tickets, the difference between the selling price of the two tickets in question. You should be aware that these costs could increase the closer to the date that arrangements are to take place so you should contact us as soon as possible.

    If you cancel your booking, the following cancellation charges will be payable by you and any refund due to you will only be paid once any tickets have been returned to us (if you already have them) and have not been defaced or damaged in any way. The cancellation charges you will be required to pay will be calculated from the date we receive written notification of your cancellation:

    Theme Park Ticket Bookings

    Number of days prior to commencement of the arrangements cancelled 42 days or more 28 to 41 days 14 to 27 days 13 days or fewer
    Cancellation charge when written confirmation is received by us; as a % of total price of the arrangements cancelled 20% 30% 40% 50%


    Non Theme Park Ticket Bookings

    Number of days prior to commencement of the arrangements cancelled 42 days or more 28 to 41 days 8 to 27 days 7 days or fewer
    Cancellation charge when written confirmation is received by us; as a % of total price of the arrangements cancelled 20% 30% 50% 100%


    Please note the following special cancellation terms apply to the products listed below:

    Amendments to and cancellations of tickets for PortAventura and Disneyland Resort Paris can only be accepted in accordance with the terms and conditions of the theme parks themselves (which may mean forfeiting as much as100% of the cost of the ticket(s)). In addition you must pay us an administration fee. All charges will be advised to you at the time that you notify us of your intention to change or cancel your ticket(s).

    - All bookings for Discovery Cove are subject to 100% cancellation fees within 30 days of your booked visit. There can be no refunds for amendments (for example to change from Swim to Non Swim) or cancellations within this period.

    - All Las Vegas Show bookings are subject to 100% cancellation fees once we have confirmed the booking to you and emailed your ticket voucher.

    - All bookings for Blue Man Group in Orlando are subject to 100% cancellation fees once we have confirmed the booking to you and emailed your ticket voucher.

    - All bookings for Cirque Du Soleil La Nouba in Orlando are subject to 100% cancellation fees once we have confirmed the booking to you and sent your ticket voucher.

    - All Niagara Falls by Air Bookings are subject to 100% cancellation charges within 31 days of the tour date.

    - The Alcatraz portion of the Alcatraz and GoCar Combo Tickets are are subject to 100% cancellation fees once we have confirmed the booking to you and sent your ticket voucher.

    - All New York Theatre Tickets are subject to 100% cancellation fees within 8 days of the performance date. Some exclusions may apply. You are advised to check individual shows Terms & Conditions.

    - The Universal Hollywood VIP Experience is non-refundable once booked and confirmed and 100% cancellation fees apply.  

    Changes and cancellations by us or the supplier

    On occasion it may be necessary for us or the supplier to amend certain arrangements or tickets or to cancel them. We reserve the right to amend or cancel arrangements or tickets (or do so on behalf of a supplier) at any time. Our obligations regarding changes and cancellations differ according to the type of booking you have made:-

    a) If we change or cancel your theme park booking

    As your contract for the supply of theme park services is with the supplier, we will have no liability in relation to any changes to or cancellations to the park services other than to inform you as soon as reasonably possible of any changes or cancellations that may affect you that are notified to us by the theme park in question. We will also liaise between you and the park in relation to any alternative arrangements they may offer.

    If we have to make a material change to, or cancel your theme park ticket, (for example where we have to cancel it because you have made a booking via an old/ cached page of our website) we will tell you as soon as possible. If there is time to do so before the date on which the ticket is due to be redeemed, we will replace it with a ticket to the same value as your original booking or if there isn’t sufficient time to do so, give you a full refund. S

    Special Note for changes/cancellations of your PA or DLRP booking: As a booking agent for the supply of tickets for entrance to PA or DLRP we will have no liability in relation to any changes to or cancellations to any theme park service or to your ticket other than to inform you as soon as reasonably possible of any change to it or cancellation of it notified to us by PA or DLRP. We will also liaise between you and the park in relation to any alternative ticket arrangements they may offer.

    b) If we change or cancel any other booking

    If we have to make a major change or cancel your arrangements, we will tell you as soon as possible and if there is time to do so before the arrangements are due to start, we will offer you the choice of i) (for major changes) accepting the changed arrangements ii) having a refund of all monies paid in respect of the changed or cancelled element or iii) accepting an offer of alternative arrangements of a standard comparable to the arrangements affected from us, if available. You must notify us of your choice within 7 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative arrangements.

    The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of any change or cancellation. The above options will not be available if we make a minor change or cancel as a result of your failure to make full payment on time or where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.

    Force Majeure

    Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather conditions and all similar events outside our or the supplier(s) concerned’s control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.

    Liability

    a) In relation to theme park bookings

    Our only obligations to you in relation to bookings we make for tickets or vouchers to enable entrance/access to particular attractions or theme parks (other than those which are expressly set out in these conditions) are to provide you with a ticket or voucher to enable entry/access to the arrangement(s) in question. Your contract for the supply of theme park services is with the supplier and its terms and conditions apply to that contract. Copies of these are available on request.

    As a ticket supplier, we are responsible for taking your booking in accordance with your instructions and issuing you with a ticket but (other than that which is expressly set out in these conditions) we accept no responsibility for the actual provision of the theme park arrangements.

    Special note in relation to sales of tickets for DLRP and PA: your contract both for the supply of the ticket, and the supply of the theme park service is with the supplier in question and its terms and conditions apply to both contracts. As agent (other than that which is expressly set out in these conditions), we accept no responsibility for the supply of the ticket or the theme park services.

    b) In relation to all other bookings

    We have a duty to select the suppliers of the services making up your booking with us with reasonable skill and care. Except as stated otherwise in these terms, we have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers with reasonable care and skill, we will have no liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents.

    In relation to all bookings, we will not be responsible:-

    (i) where the arrangements cannot be provided or cannot be provided as described due to circumstances beyond ours or the applicable supplier’s control;

    (ii) where you incur any loss or damage that relates to any business activity; or which could not have been foreseen at the time you made your booking in the light of the information you gave to us at the time of booking;

    (iii) for any information about the arrangements that we pass on to you in good faith;

    In the event that we are found liable to you under these terms, our maximum liability to you is limited to the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected).

    We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

    If you have a complaint or problem

    a) about ticketed theme parks or attractions

    Because the contract for the supply of services provided under tickets or vouchers to enable entrance/access to particular attractions or theme parks is between you and the supplier, any queries or concerns about those services should be addressed to them. If you have a problem whilst away, this must be reported to the supplier or their agent immediately. If you wish to complain when you return home, write to the supplier. You will see their name and contact details in any confirmation documents we send you. Any complaints or problems relating to the booking and supply of your ticket must be reported to us in writing immediately.

    b) About other arrangements

    Please inform the relevant supplier of any complaints or problems immediately. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us giving your booking reference and all other relevant information. Please address all emails to ask-us@attrationticketsdirect.ie. We will acknowledge all complaints within 3 working days. Sometimes we need to investigate issues raised with 3rd party suppliers which may take time to do so. We do however aim to respond in full within 14 days. If for any reason we are unable to respond within that time, we will endeavour to notify you as soon as possible.

    If you fail to follow these procedures there will be less opportunity for us and/ or the supplier to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.

    ABTA: We are a Member of ABTA (membership numbers Y6452 and P7161). We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

    Disabled Clients

    We welcome all customers including those with disabilities. However, in order to assist, we must be advised at time of booking of any disability and special requirements. We are able to make enquiries of your supplier about the suitability of the arrangements for you and provide replies prior to booking but you must make all requests in advance before a booking is confirmed. Special facilities can be requested but may not be guaranteed.

    Special Requests

    Any special requests must be advised to us at the time of booking. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled and we will have no liability to you if they are not. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. We do not accept bookings that are conditional upon any special request being met

    Special Offers

    Please note offers are subject to availability and may be withdrawn by us or the supplier as applicable without notice.

    Data Protection

    We comply with each of the eight principles of the Data Protection Act 1998. Those principles require that data is:

    • accurate
    • fairly and lawfully processed
    • processed for limited purposes
    • adequate, relevant and not excessive
    • processed in accordance with the data subject's rights
    • secure
    • not kept longer than necessary
    • not transferred outside the EU without adequate protection

    For more information on this, please read our privacy policy

    Conditions of Suppliers

    The services which make up your booking are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.

    Law and Jurisdiction

    These terms of business are governed by English law and the courts of England and Wales have jurisdiction.